StockedUp privacy policy

Last updated 2 November 2026

This policy explains how Statistical Edge Ltd (“we”, “us”, “our”) handles personal data when you use the StockedUp Android app, visit the StockedUp website, join early access or contact us. StockedUp is a stocktake and inventory tool for hospitality venues.

Delete your StockedUp account

You can delete your account in the app: open StockedUp, sign in, and go to Settings → Delete account.

If you cannot use the app, email [email protected] and include the email address on the account. We may need to confirm that you control that address.

We delete the account and its profile. If you are the only owner of a venue, we delete that venue’s data. If the venue has another owner, we delete your account and leave the venue with them.

Read the full account-deletion instructions.

1. Who we are

Statistical Edge Ltd
Company number: 16277247
Registered office: 124 City Road, London EC1V 2NX
Privacy contact: [email protected]

Statistical Edge Ltd is the data controller for personal data processed in connection with StockedUp.

2. Information we process

Account and sign-in information

When you create an account or sign in, we process your email address, display name if provided, and the account identifiers and security tokens needed to keep you signed in. You can sign in with email and password or with Google.

Venue and inventory information

Depending on how you use StockedUp, this includes:

• Venue names, settings, sections and inventory items
• Stocktake counts, statuses, reports and related records
• Team memberships, roles and invitations

Some data is stored on your device so tap counting can work offline. Signed-in venue and team data is also stored in our cloud systems so invited teammates can work with the same venue. Venue inventory data belongs to your venue. We do not sell it.

Optional voice counting

Voice processing happens only when you start a recording. The audio is sent securely to a specialist transcription service to turn your spoken counts into text. StockedUp does not keep a copy of the recording after that request. The transcript and relevant item names are then processed to match what you said to the items in your venue.

The current audio-transcription service does not retain application state for the transcription request. Limited content from the subsequent language-processing step may be kept in security and abuse-monitoring logs for up to 30 days, or longer where required by law or necessary to protect the service or another person. We do not use your recordings or transcripts to train our own models.

Voice take records. After each voice take, the app sends us a text record so we can find and fix voice-matching mistakes and improve voice accuracy. The record contains the transcript text, the item names and quantities we heard and matched, the counts saved after you reviewed the take, the app version, whether the take was transcribed on the phone or online, timestamps, and identifiers linking it to your account and venue. It never contains the audio. We delete these records automatically 90 days after they are created, and straight away if you delete your account or the venue is deleted.

Saved counts remain part of the venue’s stocktake records. If you do not use voice counting, this processing does not occur.

Early-access requests and support

If you join early access, we collect your name, work email and venue name so we can review the request and contact you about StockedUp. If the page URL contains campaign or referral parameters, those may be included with the request. The form is delivered through a form-handling provider and reaches our business email inbox.

If you contact support, we process your email address, message, attachments and any account or venue information you choose to include so we can respond. Never send us your password.

Technical and diagnostic information

Our systems receive authenticated requests needed for sign-in, synchronisation, voice processing and, when paid plans open, billing. We may process limited technical information such as request time, network address, authentication status, app version, device information and error details to operate, diagnose and secure the service. Error diagnostics are sent to a specialist provider only when that feature is enabled.

We do not currently use advertising trackers or third-party marketing analytics on the StockedUp website or app.

Payments

When paid plans open, payments will be handled by Stripe. StockedUp does not see or store your full card number. We receive the customer, subscription, payment-status and invoice information needed to provide and administer your plan.

3. Why we process personal data

• Contract: to provide accounts, venue sync, team access, voice counting and any paid plan you choose.
• Legitimate interests: to respond to early-access and support requests, protect accounts, prevent abuse, diagnose faults, improve reliability and improve voice accuracy (including voice take records).
• Legal obligation: to keep records or disclose information where the law requires us to do so.

Where we rely on legitimate interests, those interests are operating and protecting StockedUp and communicating with people who have asked to hear from us. You can object to this processing by contacting us.

4. Who we share information with

We use the following categories of service provider to operate StockedUp:

These providers process information for the purposes described above and under contractual terms governing their use of it. We may also disclose information where required by law or where necessary to protect the rights, safety or security of users, the public or Statistical Edge Ltd. We do not sell personal data.

5. International transfers

Some service providers may process data in the UK, EEA, United States or other countries. Where personal data is transferred outside the UK, we use an applicable adequacy regulation or contractual safeguards such as the UK International Data Transfer Agreement or UK addendum to standard contractual clauses. Contact us if you would like more information about the providers or safeguards used for a particular type of processing.

6. How long we keep information

• Account information: while the account remains active, then until deletion is completed, subject to limited legal, security and backup requirements.
• Venue and inventory information: while the venue continues to use StockedUp. Shared venue data stays with the remaining team when one member leaves.
• Voice information: we do not retain the audio recording after the transcription request. Voice take records (text only, described above) are deleted automatically 90 days after they are created. Provider-side security logs may remain for the period described in the voice section above.
• Early-access requests: until the invitation process and reasonable follow-up have ended, or until you ask us to delete the request.
• Support messages: while needed to resolve the request and maintain ordinary business records.
• Technical logs and diagnostics: only for as long as needed for security, fault diagnosis and service operation.
• Billing records: for the period required to administer the plan and meet tax, accounting and legal obligations. We keep billing and tax records for 6 years from the end of the relevant accounting period, or longer where tax law requires it.

7. Security

We use HTTPS, authenticated service access and access controls intended to protect StockedUp information. No transmission or storage method is completely secure. Protect your device and sign-in details, and invite only trusted teammates to your venue.

8. Your rights

Depending on the circumstances, UK data-protection law may give you the right to:

• Ask for a copy of your personal data
• Correct inaccurate personal data
• Ask us to erase or restrict personal data
• Object to processing based on legitimate interests
• Receive certain data in a portable format
• Complain to the Information Commissioner’s Office at ico.org.uk

To exercise a right, email [email protected]. We may need to verify your identity and your relationship to the venue data involved.

9. Children

StockedUp is a business tool for adults working in hospitality. You must be 18 or over to use it, as our terms say. It is not directed at anyone under 18, and we do not knowingly collect personal data from anyone under 18.

10. Device permissions

StockedUp requires network access for online features and asks for microphone access only when needed for optional voice counting. You can deny microphone access and continue to count by tapping.

11. Changes to this policy

We review this policy as StockedUp changes. We will update the date above and take reasonable steps to bring a material change to users’ attention before new processing begins.

12. Contact

Questions about this policy or your personal data:
Statistical Edge Ltd
Email: [email protected]
Registered office: 124 City Road, London EC1V 2NX
Company number: 16277247